Joel Wisdom
DevOps | Cloud | Cybersecurity
Results-driven DevOps and network security professional based in Portmore, St. Catherine, Jamaica. Specializing in cloud automation, CI/CD, and resilient infrastructure.
Get in TouchWork Experience
Grid Dynamics
DevOps Engineer
March 2025 — Present- Develop and optimize cloud infrastructure on GCP to ensure high availability and performance.
- Automate CI/CD pipelines and infrastructure deployment to streamline development lifecycles.
- Implement security measures and monitoring to protect cloud-native environments.
JetBrains
Support Engineer (Contract)
October 2025 — Present- Provide advanced technical troubleshooting for IDEs and developer tools, resolving complex environment issues.
- Act as a technical liaison between customers and engineering teams to improve product stability and user experience.
- Maintain detailed technical documentation and knowledge base articles to reduce recurring support volume.
Guardsman Group Limited
IT Application Support Engineer
November 2024 — March 2025- Automate routine tasks and improve business processes through PowerShell and the Microsoft Power Platform, increasing operational efficiency.
- Manage and document network incidents and support requests using a ticketing system, ensuring timely resolution and clear communication.
Tred Laboratories Limited
Desktop Support Specialist
May 2024 — September 2024- Efficiently install, configure, and maintain computer hardware including desktops, laptops, and printers.
- Provide technical support to end-users, effectively diagnosing and resolving hardware, software, and network problems to ensure minimal downtime.
- Administer Microsoft 365 business solutions, including SharePoint and Office 365, to support business operations.
Featured Projects
About Me
A results-driven IT professional with a B.Sc. in Computer Networking and Security. My expertise lies at the intersection of cloud automation and infrastructure security. Whether it is configuring secure VPCs in the cloud or troubleshooting LAN infrastructure on the ground, I am dedicated to building resilient, high-performance systems. I streamline operations through automation and ensure continuous service through rigorous monitoring and security controls.
